Current Job Openings




Provides a variety of customer service and office support functions; handles inquiries from the public via multiple forms of communication methods; receives/handles customer payments and maintains customer account records; performs related duties as required.


Essential functions include, but are not limited to, the following:

  • Provides information regarding water service to the public or to District staff that requires the use of judgment and the interpretation of policies, rules, or procedures
  • Receives customer payments and other District monies and issues receipts; processes payments received by mail; explains online bill payment system; sets up and cancels service at customer’s request; processes new service applications and a variety of customer account documents and records
  • Receives customer complaints and notifications of problems via telephone, face-to-face, and e-mail contact; determines nature of problem and gives information or dispatches to appropriate department
  • Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports
  • Balances cash receipts and cash drawer; prepares bank deposits; performs related cashiering duties
  • Researches billing issues at customer request; enters payments, charges, and other data into utility billing system; processes returned checks; processes and schedules cut offs for past due account
  • Performs a variety of general office support work such as organizing and maintaining various files; completing and/or forming letters; and proofreading and checking materials for accuracy, completeness, and compliance with District policies and regulations
  • Maintains confidentiality in regards to customer relations, accounts, and proprietary information
  • Operates copiers and a variety of office equipment
  • Performs duties in a professional manner and works well with others or in a team setting
  • Establish and maintain cooperative working relationships with co-workers, outside agencies, and the public
  • Regular attendance and adherence to prescribed work schedule to conduct job responsibilities
  • Observes safe work practices and safety methods; performs other duties as assigned



Knowledge and Abilities

Knowledge of:

  • Customer service techniques, including face-to-face, telephone/fax, and e-mail.
  • Correct business English usage, including spelling, grammar, punctuations, and vocabulary
  • Basic business data processing principles and the use of computer software and hardware
  • Business arithmetic including percentages and decimals
  • Office practices and procedures including filing and the operation of standard office equipment
  • Policies and procedures related to billing and customer service

Ability to:

  • Communicate clearly and concisely, both orally and in writing
  • Write reports and keep accurate records
  • Accurately count, record, and balance cash transactions and other monies received as well as perform mathematical computations
  • Communicate effectively with a variety of personnel and establish/maintain effective working relationships with fellow employees and the public
  • Explain and apply policies and procedures; understand and follow verbal and written directions
  • Operate a computer and use a variety of computer software; type correspondence and forms; enter data for computer processing with speed and accuracy
  • Operate a calculator and other common office machines
  • Resolve customer service problems effectively and tactfully, occasionally in strained situations
  • Use initiative and sound independent judgment within established guidelines


Any combination of education or experience that would likely provide the necessary knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: high school graduation or equivalent.

  • Familiarity with Microsoft Office Products (Word, Excel, Outlook) preferred
  • Prior experience maintaining and balancing a cash drawer preferred


  • None required; however, position-related certificates and licenses will be noted