Security & Privacy: We respect and are committed to protecting your privacy. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet. We will not sell your information to anyone.
Failure to receive bill does not excuse penalties or service disconnection.
"Not responsible for mail delivery."
Bills circulate every other month as follows: January, March, May, July, September, and November. All bills are due by the 20th of the month. If not paid by 5:00 PM on the due date, a 10% late charge will be added. If not paid by the 15th of the following month, service will be disconnected and a fee of $50.00 will be incurred for past due account. If not paid within 90 days, service will terminate and a reinstatement fee will be required.
No second notice will be given.
Payments can be made online at this website with a Visa, Mastercard, or Discover card. To access your account, please have your account number (without leading 0's) and last 4 digits of the phone number we have on file. Payments made after 5:00 PM on the due date will be subject to a late penalty. All payments made after 11:59PM on the cut-off date will be subject to disconnection and incur past due fees.
All payments made through our website are updated immediately in our office upon your receipt of confirmation. All payments made through our bill payment system are FINAL.
Payment By Mail
If paying by check or money order through the mail, please include the new account number on the check and/or return with stub portion of bill. The new account numbers were assigned in April of 2018. To avoid late fees, please allow enough time for your payment to reach us.
Payment By Phone
We accept payments over the phone by calling 1-844-579-2886. Customers using our automated phone system to make payments will need their account number (without leading 0's) as well as the last 4 digits of the phone number we have on file. All payments made through our automated phone system are updated immediately in our office upon your receipt of confirmation.
Payment In Office
You may pay your bill at our office in person between the hours of 8:30 AM to 5:00 PM or in our night drop located to the left of our drive-thru window. We accept cash, check, money orders, debit, or credit cards.
Automatic Bank Draft
To initiate a bank draft, please provide our office staff with a voided check from the account you wish to be drafted and sign a Bank Draft Authorization Form. We draft on the 15th of each billing month. When you are coded for bank drafted, you will still receive a bill as usual; however, on the first line of the postcard it will print that the account will be drafted on the 15th.
Payment Through Financial Institution - Online Bill Pay Payment
Many financial institutions such as major banks offer the option to pay their bills online via their payment service. Normally these services debit the customer's account to pay their bill. Please note that they physically mail a check to us for this bill pay service. Depending on the institution, this may occur before a check has been issued, during mailing, or after receipt. They may or may not charge a fee for this service. Checks are issued through the financial institution and mailed to our office. If you will be paying this way, please allow enough time for the financial institution as well as normal mail time for a payment to be received. West Anderson Water District cannot be held liable for payment made through a Financial Institution that did not arrive or arrived late, and the customer shall be liable for any late fees or past due charges incurred as a result of non-receipt. Please consult with your bank for more information.